Privacy Policy

This Privacy Policy outlines how Cleobetra collects, uses, protects, and shares your personal information when you access our online casino services. We are committed to safeguarding your privacy and ensuring that your personal data is managed in compliance with applicable laws, including the Australian Privacy Principles and the requirements set forth by the Curacao eGaming license.

Information We Collect

To provide you with our services, we may collect the following types of information:

• Registration Data: When you create an account, we gather personal information such as your name, date of birth, address, phone number, and email address to verify your identity and establish your account.

• Payment Details: For transactions, we collect payment information, including credit card details or other financial data necessary to process your deposits and withdrawals.

• Technical Logs: We automatically collect technical data such as your IP address, browser type, device information, and usage patterns through cookies and other tracking technologies to enhance your gaming experience and ensure platform functionality.

Purpose of Data Usage

Your personal information is used for the following purposes:

• Account Management: To create and manage your gaming account, including tracking your activity and ensuring compliance with our terms of service.

• Marketing Communication: With your consent, we may use your contact information to send promotional materials and updates about our services, including bonus offers and new online pokies.

• Anti-Fraud Checks: We utilize your data to conduct anti-fraud checks and ensure the integrity of our platform, protecting both the casino and players from fraudulent activities.

• AML Compliance: We adhere to Anti-Money Laundering (AML) regulations by collecting and processing data to prevent illicit activities, reporting suspicious transactions to the relevant authorities as required by law.

• KYC Procedures: We implement Know Your Customer (KYC) procedures to verify the identity of our players, ensuring a safe and secure gaming environment.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• Payment Providers: To process your transactions, we share necessary information with our payment processing partners who facilitate deposits and withdrawals.

• Verification Partners: We may disclose your data to third-party verification services to assist in identity verification and fraud prevention.

• Regulatory Authorities: We comply with legal obligations and may disclose your information to regulatory authorities as required by law or to protect our rights and interests.

User Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal data we hold about you.

• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.

• Restriction of Processing: You have the right to request the restriction of processing your personal data under specific circumstances.

To exercise these rights, please contact our support team for assistance.

Cookie Policy

We use cookies to enhance your experience on our platform. Here are the types of cookies we utilize:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate our services and use essential features, such as account login and security.

• Analytical Cookies: We use these cookies to collect information about how visitors interact with our website, allowing us to improve performance and functionality. This data helps us understand user behavior and enhance the overall gaming experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to access certain features of our website.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. Our security measures include encryption, firewalls, and secure servers. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Changes to This Privacy Policy

Cleobetra reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring your privacy is upheld while you enjoy our online pokies.

By using Cleobetra, you acknowledge that you have read, understood, and agreed to this Privacy Policy.