Terms and Conditions

Introduction and License

Cleobetra is operated under a license issued by Curacao eGaming. The platform provides a variety of online gambling services, including real-money gaming, promotional offers, and a wide selection of online pokies. By accessing and using our services, you agree to comply with these Terms and Conditions.

Eligibility

To use the services provided by Cleobetra, you must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not eligible to register or play. It is your responsibility to ensure that you comply with the laws applicable in your region.

Account Rules

• Only one account is permitted per person.
• Users must complete mandatory KYC (Know Your Customer) verification before being allowed to make deposits or withdrawals.
• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Any misuse of accounts, including but not limited to the use of multiple accounts, may result in account suspension or termination.

Deposits and Withdrawals

Deposits can be made using various payment methods as outlined on the website. All transactions are subject to verification in accordance with AML (Anti-Money Laundering) regulations.

• Withdrawal requests will be processed within a reasonable timeframe, typically within 48 hours, pending verification.
• You must provide any requested documentation to verify your identity before processing withdrawals.
• Cleobetra reserves the right to refuse or delay any transaction to ensure compliance with regulatory requirements.

Prohibited Activities

All users are prohibited from engaging in the following activities:

• Cheating or attempting to manipulate the outcome of any game.
• Committing fraud, including but not limited to identity theft or credit card fraud.
• Abusing bonuses or promotional offers.
• Using automated systems or bots to play games.
• Exploiting any system errors or technical issues.
• Any unauthorized manipulation of gameplay.

Limitation of Liability and Termination

Cleobetra reserves the right to suspend, restrict, or permanently close any account if we suspect violations of these Terms and Conditions, regulatory requirements, or any suspicious activities.

• We shall not be liable for any losses incurred as a result of account suspension or termination.
• Users are responsible for understanding the risks associated with online gambling.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms that will be detailed at the time of the offer. These may include wagering requirements and expiry dates.

• Bonuses are only available to eligible users and may be revoked for breaches of these Terms and Conditions.
• The details of each bonus will be clearly communicated and must be adhered to by all participants.

Fair Play and Game Integrity Rules

Cleobetra is committed to providing a fair gaming environment. All games are regularly tested for fairness and compliance with applicable regulations.

• Users are expected to engage in fair play and adhere to the rules of each game.
• Any manipulation of game outcomes or attempts to exploit the system will result in immediate account closure.

Fraud Prevention and Security Monitoring

To ensure a safe gaming experience, Cleobetra employs advanced security measures and fraud prevention techniques.

• User activities may be monitored for compliance with these Terms and Conditions and to prevent fraudulent activities.
• Any suspicious behavior will be investigated, and appropriate actions will be taken.

Dispute Resolution and Complaint Handling Process

In the event of any disputes or complaints, users are encouraged to contact the support team for resolution.

• Complaints will be addressed in a timely manner, and efforts will be made to reach a satisfactory resolution.
• If a dispute cannot be resolved internally, users may seek external mediation as appropriate.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the relevant courts in Australia.

Responsible Gambling Measures and User Protection Tools

Cleobetra is committed to promoting responsible gambling. Users are encouraged to set limits on their gambling activities and to seek help if they feel their gambling is becoming problematic.

• Tools and resources for responsible gambling are available on our platform, including self-exclusion options and links to support organizations.
• Cleobetra actively supports measures to prevent gambling harm and encourages all users to gamble responsibly.

By using the services of Cleobetra, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.